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Client Testimonials

Great workers! Very fast and professional. I'm hiring them again now for another project!

 

Heath. B

New York, USA

 

Customer Relationship Management Solutions

Customer Relationship Management (CRM) is a widely-implemented strategy for managing a company’s interactions with customers, clients and sales prospects. It involves using technology to organize, synchronize and automate business processes including sales, marketing, customer service and technical support.

CRM describes a company-wide business strategy including customer-interface departments as well as all other departments. With the advancement of new selling channels due to popularization of the world-wide-web and mobile devices special emphasis is put on self-service tools, electronically-managed relationships and personalization of online consumer experience.

Impelect specializes in providing our clients with custom CRM solutions. Our experienced consultants have considerable experience in different aspects of building an effective custom CRM system. We will guide you through all the stages of the implementation of the solutions, give sound advice and help you select the right strategy:

  • CRM Strategy & Requirements Definition
  • Business Processes Modeling & Streamlining
  • Technical Architecture Design
  • GUI Design and Usability Modeling
  • Third Party Software Selection and Integration
  • Customization / Change Management
  • Implementation / Full Testing / Deployment
  • Legacy Applications Integration and Web-Enabling
  • Data Migration

We will help you to enhance your existing information sharing and sales system enabling you to build highly effective channels for exchanging information with your customers, suppliers and employees worldwide.

Deep understanding of all aspects of custom CRM software implementation combined with strong technical expertise enables Impelect to deliver CRM solutions fully customized to the client’s unique requirements and business specifications.

Our experts will help you understand all the implementation possibilities and help you select the right components of the future CRM system for your business:

  • Lead Qualification & Tracking
  • Contacts and Accounts Management
  • Campaigns Scheduling and Tracking
  • Team Management and Tasks Distribution
  • Document Circulation Management
  • Catalog Management
  • Integrated Collaborative Tools
  • Customer Support Tools
  • Data Analysis and Multi-level Reporting

At Impelect we understand that the success is not only the right technology, it’s the right understanding of your business powered with the right technological solution.